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Frequently Asked Questions

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Maybe we can give you to right answer quickly?
We've provided answers to some of our most-asked questions below. If you don't find the right answer, please use the link below to contact us.
Maybe we can give you to right answer quickly?
We've provided answers to some of our most-asked questions below. If you don't find the right answer, please use the link below to contact us.
How long will take to my order to arrive?
Canada Major Centres.
Arrive between 1 and 2 Buisness Days
Rest of Canada
Arrive between 1 and 7 Buisness Days
What happen if i receive a defective products?
Return Policy
For all return, refund or defective products, please read our Return Policy
Can I cancel a new order?
Cancel New Order
Once your order are complete and once your payment were accepted, there is no way to cancel it. However, you can refuse the package at delivery and mark "Return to Sender" on it. Please note than shipping cost are no-refundable. You can read our Return Policy
I want to view or print my order, how can do that?
Manage Your Order
You can view all your order and print all your invoice from your account dashboard. 
I have a coupon code , where do I enter it?
Use Coupon Code
You can add your coupon code on the shopping cart and checkout page
How we mesure?
Lenght
The length measurement indicates the entire length of the toy, from top to bottom including any handles and bases. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it to its base. Do not curl the measuring tape over the base.
Width
The width measurement indicates the horizontal diameter of the toy's surface at its widest point. With the toy placed on a seamless hard surface, place one end of the measuring tape flat across its widest point. Do not curl the measuring tape around the edges of the toy.
Insertable Lenght
The insertable Length measurement indicates only the length of the insertable portion of the toy, excluding any surface that is not intended for penetration. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it only to the end of the shaft. If your toy has a harness base, suction base, testicles, or a handle, it is not a part of the toy's insertable length measurement.
Girth
The girth measurement indicates the circumfrence of the toy around its widest point. With the toy held upwards on a hard surface, hold one end of the measuring tape at the center of its widest point, and wrap it around the toy until you're back where you started. Be sure not to overlap the measuring tape to get an accurate measurement.
How can I reset my password?
Manage Your Account
You can reset your password from your account dashboard. 
How can I update my billing and shipping address?
Manage Your Account
You can update your billing and shipping address from your account dashboard. 
How can I update my saved payment methods?
Manage Your Account
You can update your saved payment methods from your account dashboard. 
I want to see my order status but I have no account, how can I do this?
Manage Order
You can see your order status and your tracking info on the Order Status page. You will need to provide your Order ID Number and your Billing E-Mail address to found it.
Do you have a store can I visite?
Our Store
Yes we have a store you can visite! Please use Our Store page to know more about our sex shop.
What about First Nations Status customer?
First Nations Status
You must contact us after placing order to take advantage of your tax-exempt First Nations status. To receive reimbursement of HST/GST, completed First Nations Form with a copy of your First Nations status certificate. All documentation must be submitted within 30 days of the order’s shipping date. Claims will only be considered if all documentation is submitted within 30 days of the order’s shipping date and meets tax exempt requirements as per HST/GST rules and laws applicable in the province that the order has been shipped to. If your claim does not meet all requirements, we will not reimburse any sales tax.